退款政策
Returns, Exchanges & Refund Policy
Thank you for shopping with Gossy Pops. As we are an independent brand shipping internationally, please review the following policy carefully before placing your order.
1. No Unconditional 7-Day Returns
Gossy Pops does not offer a general 7-day no-reason return or exchange policy. Except where required by applicable consumer law, we do not accept returns or refunds due to change of mind, personal preference, or other non-quality-related reasons.
Please carefully review the product description, measurements, size information, color, and other details before placing your order.
2. Size Exchanges
If the item does not fit and you would like to exchange it for another available size, please contact us within 48 hours of delivery.
Items must be unworn, unwashed, unused, undamaged, and returned with all original tags and packaging intact.
For size exchanges or other exchanges that are not caused by a product defect or an error on our part, all shipping costs associated with the exchange, including return shipping and reshipping costs, are the responsibility of the customer.
Exchanges are subject to stock availability.
3. Returns & Refunds After Shipment
Once an order has been shipped, shipping fees that have already been incurred are generally non-refundable, except where otherwise required by applicable law.
If a customer requests a return or refund for a non-quality-related reason after shipment, the customer is responsible for the applicable return shipping costs and any other shipping costs associated with the return, to the extent permitted by applicable law.
Please do not refuse delivery or return a package without contacting us first. Unauthorized returns may not be accepted.
4. Damaged, Defective or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and provide your order number along with clear photos or videos showing the issue.
Once the issue has been verified, Gossy Pops will provide an appropriate solution. Where the issue is caused by us, reasonable return or replacement shipping costs will be covered by Gossy Pops as required.
5. Condition of Returned Items
Returned or exchanged items must be in their original condition: unworn, unwashed, unused, undamaged, free from stains, odors, makeup, perfume, or other signs of wear, and with all original tags and packaging intact.
Items that do not meet these conditions may be refused or may be subject to a reduction in refund where permitted by applicable law.
6. Return Authorization
Please contact us before sending any item back. Customers must receive return instructions from Gossy Pops before making a return.
Packages returned without prior contact or sent to an unauthorized address may not be accepted.
7. International Orders
Customers are responsible for carefully reviewing their shipping address before placing an order.
Additional shipping costs caused by an incorrect or incomplete address provided by the customer, an unclaimed package, or other circumstances attributable to the customer may be charged to the customer where permitted by law.
8. EU/EEA & Other Statutory Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.
In particular, where customers are entitled to a statutory right of withdrawal, including eligible consumers in the European Union, those statutory rights will apply regardless of the general return restrictions stated above.
Where permitted by applicable law and the customer exercises a statutory withdrawal right, the customer is responsible for the direct cost of returning the goods unless otherwise required by law or agreed by Gossy Pops.
9. Refund Processing
Where a refund is approved, it will be issued to the original payment method after the returned item has been received and inspected, unless applicable law requires otherwise.
Original shipping charges are non-refundable except where reimbursement is required by applicable law.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
10. Contact Us
For any return, exchange, damaged-item, or refund request, please contact us through our customer service email and include your order number and a description of your request.